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After sales service

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01
Service Introduction

Service philosophy:

Heart, moving for reliability

Service purposes:

Dedicated to you

Service target:

Exceed expectations and move customers

Pledge
In place within 2 hours in urban areas; no more than 4 hours within 200 kilometers; no more than 8 hours within 200 ~ 400 kilometers; no more than 24 hours to reach the location of the faulty machine (except for remote areas and no cell phone signals)
2
h
In place within 2 hours
4
h
Within 4 hours within 200 km
8
h
Within 8 hours within 200 ~ 400 kilometers
twenty four
h
More than 400 kilometers and no more than 24 hours
02
Jinong Machinery's overseas service personnel and special service center service personnel must:
  • Five Unity
  • Wu Wu Yao
  • Not five
Five unifications

1. Uniformly holding a certificate to work-service personnel must be qualified to work after training.

2. Uniform dressing-service personnel must wear uniforms and uniforms and carry a uniform toolkit.

3, unified service concept-everything we do is to serve users. "Customer satisfaction is our aim."

4. Unified service slogan-"Jingong Machinery, satisfied customers", "True communication, enthusiastic communication".

5, unified service behavior-for the sake of users, without damaging the image and reputation of Jingong Machinery, do everything well.

Wu Yao

1. When arriving at the service site, first change the work clothes.

2. Submit the service business card to the user, explain to the user that the intention is to provide services on behalf of "Jingong Machinery", and welcome the user's supervision.

3. Use the most skilled techniques to troubleshoot and solve problems for users in the shortest time.

4. It is necessary to carry out product failure analysis and use and maintenance knowledge explanation for users, and clean up the sanitary work at the repair site.

5. To solicit users' opinions on the products and services of "Jingong Machinery", fill in the "Field Service Record Form".

Five no

1. Don't complain or complain to users.

2. Don't ask users for property such as cigarettes and alcohol.

3. Don't just say no to the user or instruct the user to do it himself.

4. It is indeed a technical problem of product quality and service. Do not shirk responsibility from users. The damage is caused by improper use of the user, and the user should be patiently and carefully explained, explained and technically instructed.

5. Don't do anything that violates the code of conduct.

03

Special Service Center

Establishment of

Establish principles

1. Areas where "Jingong" products are dense.

2. Regions with large market potential.

3. A multi-contract service center system can be implemented in areas with large product holdings.

4. In remote or scattered areas, the service radius is controlled within 150 kilometers.


Establish conditions

1. The construction unit is subjectively willing to do a good job of after-sales service for Jingong Machinery, and can strictly implement the management system of Jingong Machinery.

2. The contractor must be an independent corporate legal entity or a second-level legal entity holding a legal person's power of attorney. The business license, independent account number, and independent development of a new service center that are formally approved by the State Administration for Industry and Commerce. Established in private enterprises and restructuring enterprises.

3, must have a certain professional and technical ability of personnel responsible for service work. With service telephone and fax, equipped with more than 3.5 technical maintenance service personnel, with loader overhaul capabilities and various tools and equipment for loader maintenance.

4, has a certain business place, spare parts warehouse, spare parts are complete and sufficient.

5, with the necessary means of transportation (service vehicles, etc.), can go out to serve all weather.


Establish procedures

1. Adopt user recommendation, self-recommendation from the contractor, and recommendation from the manager of Jingong Machinery Area, and the after-sales service department shall follow the overall plan for service network construction.

2. Any unit that intends to establish a special service center for Jingong Machinery shall submit written “corporate resume” and “application report” with the company ’s official seal to the manager or after-sales service office of Jingong Machinery Area. Report to the superior for approval (on-site inspection if necessary).

3. After being reviewed and approved by the superior, the after-sale service department shall notify the applicant in writing of the trial operation for 6 months, and after passing the assessment, the Special Service Agreement will be officially signed.


Lift

1. Cannot carry out work in accordance with the requirements stipulated in the Management Manual of Special Service Centers.

2. Major errors occurred in the work, which damaged the image and credibility of Jingong Machinery.

3. The other party offered to lift.